|
RETURN POLICY
CUSTOMER SATISFACTION GUARANTEED. Here at Buffalo Gal, we have based our family business around a commitment to supplying the best possible product at the lowest possible price. This is to give our customer's unsurpassed value and total customer satisfaction. If you are not satisfied with your purchase, please call us so we can make it right.
All claims on packages must be made within 3 days of delivery. Notify us within 30 days for any issues related to the quality of the product.
Due to the perishable nature of the product, we cannot accept returned merchandise (exceptions apply).
FAILED SHIPMENT POLICY: At times unforeseen problems occur and a shipment arrives late, and therefore thawed. Our policy regarding failed shipments is very simple and in your favor. If it is our fault or our carrier’s fault, we will replace your order or refund your money – whichever you prefer. However, if the failed shipment is due to an error on the purchaser or the recipient's part (as in a gift), including but not limited to, an incomplete or incorrect address given, receiver not in, special shipping instructions made at the request of the recipient, refused deliveries, or orders left out and either stolen, ruined or damaged after delivery, we will not refund or replace the shipment.
Tips to insure your satisfaction:
Please make sure all the information entered for your shipment is correct.
Make sure that the shipment is expected and will be received the day it is to be delivered. A one-day delay may ruin the shipment.
If there is a day that the order cannot be received please let us know and we will schedule delivery for another day. The two main reasons shipments fail are because the information provided to us is incorrect or the driver does not feel comfortable leaving the shipment without a signature. If the driver can leave the shipment at your door without your signature, please let us know so we can mark your package accordingly. If you have a doorman or a front office, make sure they are aware that a perishable shipment is coming. Make certain they will receive it and notify you immediately upon arrival. Please remember that your order is perishable and must be received and put it the freezer ASAP. If you have any questions, please feel free to give us a call at 507-896-2345 or e-mail us at info@buffalogal.com
In the unlikely event we are out of a particular item, we will substitute with a product of equal or greater value. As always, your satisfaction is guaranteed!
All meat is USDA inspected and processed.
We accept Visa, Mastercard, Discover, American Express and Paypal.
|