SHIPPING INFORMATION

How will my order be shipped?
Orders are sent via UPS or FedEx depending on season, location, and package weight.

How much is shipping?
Shipping costs are based on the weight of the package and the destination zip code. During checkout you will have the option of choosing your preferred shipping method. There is a $10.95 charge for perishable packaging materials (insulated container, dry ice, etc.) that is included in your total shipping cost. If you would like to figure your total shipping costs, simply add the items to your cart, enter your billing and shipping address, and click "Continue". You will be able to view all of the shipping methods available for your order based on your zip code and the total cost before you enter payment information.

Will I be e-mailed a tracking number?
Yes. On the day your order is shipped, you will receive an e-mail with tracking number indicating shipping method and estimated delivery date. Please Note: Spam filters and other mail account settings may block this. E-mail info@buffalogal.com or call 507-896-2345 between 9 AM and 5 PM CST Monday-Friday, if you do not receive your shipping confirmation.

When will my package be shipped?
Frozen meat orders are shipped Mondays and Tuesdays for a timely delivery. This is to avoid the weekends and having the perishable meat sit at a shipping facility. All orders received after Tuesday (1:00 pm CST) will be shipped the following Monday or Tuesday.

Please note: The shipping method that you select in checkout is the transit time for the perishable meat package itself. It is not an indication of how long it will take for you to receive from the time you place the order (since we only ship on Mondays and Tuesdays).

Do you ship frozen meat outside of the United States?
No. We ship perishable meat products within the United States only. Jerky products can be sent to APO’s.

How do you insure the meat will arrive frozen?
To insure proper arrival, all meat is shipped frozen in an insulated container with dry ice and/or gel packs.

SHIPPING METHOD POLICY:

• We recommend that you select a one or two day transit time, especially during the summer months (May thru September).

Though we do our best to package the meat to withstand temperatures intransit, we do offer more economical shipping methods (UPS 3-day select and UPS Ground with a 3-day transit time) because we realize how expensive shipping can be. These shipping methods are best suited for larger shipments (weighing over 20 pounds). Please keep in mind that by selecting UPS 3-day select or UPS Ground (3-day transit time) there is the possibility of partially thawed meat during the summer months. Buffalo Gal is not responsible for smaller packages (weighing under 20 pounds) shipped using UPS 3-day select or UPS Ground (3-day transit time) during the summer months (May thru September).
NOTE: In the event that any products are thawed but cold (not room temperature), they maybe refrozen without damaging the integrity of the meat.

By choosing overnight or a 2-day delivery time, you are assured to receive your meat in the best possible condition.

Please make sure all shipping information is correct. Incorrect addresses can result in added fees and delivery delays.

Buffalo Gal reserves the right to choose the appropriate shipping method for all products offering free shipping.

Free Shipping on our "Meat Gift Packs" (within the 48 contiguous states). All other items ordered along with a "Meat Gift Pack" will be charged regular shipping costs.

Included with every order are recipes and helpful cooking tips for properly preparing the buffalo meat.

RETURN POLICY

100% CUSTOMER SATISFACTION GUARANTEED. Here at Buffalo Gal, we have based our family business around a commitment to supplying the best possible product at the lowest possible price. This equation is designed to deliver our customers with unsurpassed value... and total customer satisfaction. If you are not completely satisfied with your purchase, please call us so we can make it right.

All claims on packages must be made within 3 days of delivery. Notify us within 30 days for any issues related to the quality of the product.

Due to the perishable nature of the product, we cannot accept returned merchandise.

FAILED SHIPMENT POLICY: At times unforeseen problems occur and a shipment arrives late, and therefore thawed. Our policy regarding failed shipments is very simple and in your favor. If it is our fault or our carrier’s fault, we will replace your order or refund your money – whichever you prefer. However, if the failed shipment is due to an error on the purchaser or the recipient's part (as in a gift), including but not limited to, an incomplete or incorrect address given, receiver not in, special shipping instructions made at the request of the recipient, refused deliveries, or orders left out and either stolen, ruined or damaged after delivery, we will not refund or replace the shipment.

Tips to insure your satisfaction:

Please make sure all the information entered for your shipment is correct.

Make sure that the shipment is expected and will be received the day it is to be delivered. A one-day delay may ruin the shipment.

If there is a day that the order cannot be received please let us know and we will schedule delivery for another day. The two main reasons shipments fail are because the information provided to us is incorrect or the driver does not feel comfortable leaving the shipment without a signature. If the driver can leave the shipment at your door without your signature, please let us know so we can mark your package accordingly. If you have a doorman or a front office, make sure they are aware that a perishable shipment is coming. Make certain they will receive it and notify you immediately upon arrival. Please remember that your order is perishable and must be received and put it the freezer ASAP. If you have any questions, please feel free to give us a call at 507-896-2345 or e-mail us at info@buffalogal.com

In the unlikely event we are out of a particular item, we will substitute with a product of equal or greater value. As always, your satisfaction is guaranteed!

All meat is USDA inspected and processed.

We accept Visa, Mastercard, Discover, American Express and Paypal.